Cisco 500-442 Administering Cisco Contact Center Enterprise (CCEA) Online Training
Cisco 500-442 Online Training
The questions for 500-442 were last updated at Sep 07,2025.
- Exam Code: 500-442
- Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
- Certification Provider: Cisco
- Latest update: Sep 07,2025
How many Workflows are supported by Finesse?
- A . up to 20 Workflows with 5 per Team
- B . up to 100 Workflows with 5 per Team
- C . up to 100 Workflows with 20 per Team
- D . up to 200 Workflows with 20 per Team
What is the maximum number of attributes that can be assigned to an Agent?
- A . 40
- B . 50
- C . 200
- D . 500
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A . Call Flow and Call Control Scripts
- B . Call Studio Scripts
- C . Routing Scripts
- D . Tenant Scripts
- E . Administrative Scripts
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- A . The voice gateway may modify the digits presented to downstream devices.
- B . The voice gateway provides IVR functionality in a Contact Center deployment.
- C . The PSTN is responsible for delivering the inbound call to a voice gateway.
- D . The PTSN is responsible for routing the call to the agent.
- E . The voice gateway is responsible for routing the call to the agent.
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A . Report Designer
- B . Dashboard Administrator
- C . Security Administrator
- D . Report Definition Designer
- E . Security Configuration Designer
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A . ICM sends an Agent Label, which prompts a command to CVP.
- B . ICM responds to the Route Request by running a Routing Script.
- C . ICM responds to the Route Request by running an Administrative Script.
- D . ICM sends a VRU Label, which prompts a command to CVP
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A . access a database and provide the caller with all the needed information to complete the transaction (Self Service)
- B . TCP/IP connections through the network
- C . reporting
- D . heartbeat mechanism between Contact Center components
- E . caller defines the reason for the call from several menu options
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A . CCE Admin page
- B . Domain Manager
- C . Active Directory
- D . Configuration Manager
Which .bat file displays the status of the VXML server and the applications running?
- A . ResumeApp.bat
- B . Stalus.bat
- C . Update.bat
- D . Deploy.bat
How does CUCM function in CCE?
- A . Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- B . A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
- C . Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
- D . In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
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