Cisco 500-440 Designing Cisco Unified Contact Center Enterprise Online Training
Cisco 500-440 Online Training
The questions for 500-440 were last updated at Sep 08,2025.
- Exam Code: 500-440
- Exam Name: Designing Cisco Unified Contact Center Enterprise
- Certification Provider: Cisco
- Latest update: Sep 08,2025
Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)
- A . An additional voice gateway is required for Silent Monitoring.
- B . They extend and connect.
- C . They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.
- D . They are limited only to PSTN phones and mobile phone; IP phones are not supported.
- E . They are required for video endpoints.
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)
- A . Preview dialing mode
- B . Direct Preview dialing mode
- C . Progressive dialing mode
- D . Predictive dialing mode
- E . Callback mode
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?
- A . pending contacts, callbacks, retries
- B . callbacks, retries, pending contacts
- C . retries, callbacks, pending contacts
- D . pending contacts, pending callbacks, pending retries
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)
- A . digital certificate
- B . certificate authority certificate
- C . domain validation certificate
- D . self-signed certificate
- E . root certificate
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?
- A . AES
- B . SHA
- C . MD5
- D . TLS
In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?
- A . fully qualified domain name of the servers
- B . physical MAC address of the NIC card from the Cisco Finesse servers
- C . Certificate Signing Request
- D . IP address of server
- E . system ID of the server
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?
- A . CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
- B . CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
- C . CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- D . CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?
- A . replaces header script
- B . normalization script
- C . association script
- D . transformation script
Which type of MTP is supported with Cisco Unified Mobile Agent?
- A . MTP Pass-Through
- B . MTP No Pass-Through
- C . MTP Pass-Around
- D . MTP No Pass-Around
Refer to the exhibit.
In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?
- A . the local CTI port dialed number
- B . the remote CTI port dialed number
- C . agent PSTN number (accessible from CUCM/GW)
- D . agent ID
- E . agent reservation script dialed number
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