Cisco 500-052 Deploying Cisco Unified Contact Center Express Online Training
Cisco 500-052 Online Training
The questions for 500-052 were last updated at Oct 21,2025.
- Exam Code: 500-052
- Exam Name: Deploying Cisco Unified Contact Center Express
- Certification Provider: Cisco
- Latest update: Oct 21,2025
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?
- A . Take no action, because a supervisor cannot monitor more than one team.
- B . Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.
- C . Assign the supervisor as primary supervisor for all the relevant teams.
- D . Add the supervisor as a member of all the relevant teams.
You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)
- A . Check the Cisco Unified CCX Serviceability Control Center.
- B . Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.
- C . Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
- D . Check to see if the customer has installed any third-party applications.
- E . Talk to the customer about the deployment and usage pattern.
The Agent email feature is available in which Cisco Unified Contact Center Express packages?
- A . Premium and Enhanced
- B . Premium, Enhanced, and Standard
- C . Premium only
- D . Premium and Standard
An organization wants to collect an account number from a customer via IVR prompting.
Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent’s CRM desktop application.
The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
- A . Cisco Unified CCX Standard
- B . Cisco Unified CCX Enhanced
- C . Cisco Unified CCX Premium
- D . Cisco Unified CCX Enterprise
- E . Cisco Unified IP IVR
Which statement is true about Cisco Context Service?
- A . A POD can map to multiple fieldsets.
- B . A POD can map to a fieldset.
- C . The runtime connector is responsible for account and password management
- D . Every customer is mapped to a maximum of one POD.
The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)
- A . hostname
- B . IP address
- C . gateway address
- D . physical MAC
- E . Cisco Unified CCX version
Which statement is true about the ability to look up customers in Cisco Context Service?
- A . Exactly one customer object is returned, based on the search parameters that are provided
- B . If more than one customer object is found, a failure is returned, based on the search parameters that are provided.
- C . An array of customer objects is returned, based on the search parameters that are provided.
- D . Cisco Context Service does not provide the ability to look up customers.
What information from the first node is used as the secret key during second node installation?
- A . administrator password
- B . application user password
- C . security password
- D . IP address
Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?
- A . Cisco Unified Contact Center Express Editor
- B . Reactive Debugging
- C . Accept Step
- D . Proactive Debugging
Which option enables you to monitor previous agent seat license usage?
- A . traffic analysis historical report
- B . port and agent seat utilization historical report in Cisco Unified Intelligence Center
- C . port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool
- D . overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool
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