Cisco 500-052 Deploying Cisco Unified Contact Center Express Online Training
Cisco 500-052 Online Training
The questions for 500-052 were last updated at Oct 19,2025.
- Exam Code: 500-052
- Exam Name: Deploying Cisco Unified Contact Center Express
- Certification Provider: Cisco
- Latest update: Oct 19,2025
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
- A . Contact Service Queue
- B . Skill Groups
- C . Resource Groups
- D . competence levels
The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)
- A . Plot and view performance data.
- B . Monitor the replication status of historical data store.
- C . Monitor the Cisco Unified CCX CTI port status and take corrective action.
- D . Download log files from Cisco Unified CCX nodes.
- E . Check the number of active calls in the Cisco Unified CCX system.
- F . Monitor the WAN link status.
What are the peripheral variables in the Set Enterprise Call Info step related to?
- A . call variables
- B . custom variables
- C . script parameters that are passed from the application configuration
- D . ECC variables
Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)
- A . Create URL Document
- B . Write Document
- C . Cache Document
- D . Send Http Response
What does it mean for a variable in the Application Editor to be defined as a parameter?
- A . The variable can be used to pass data to and from subflows.
- B . The value for that variable can be supplied via Application Configuration in Application Administration.
- C . The value for that variable is defined by the calling application.
- D . The variable can be used in conditional steps.
- E . The variable can be used to pass data to and from VoiceXML applications.
Which criterion can be used to control supervisor workflows?
- A . length of time an agent is in the NotReady state
- B . number of agents logged in
- C . number of calls abandoned
- D . duration of oldest call in queue
Which tool is used to size Cisco Unified CCX?
- A . Analysis Manager
- B . Cisco Unified Communications Sizing Tool
- C . Expert Advisor
- D . Cisco Unified Real-Time Monitoring Tool
Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?
- A . DNS server
- B . NTP server
- C . SMTP server
- D . CUCM server
In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt.
Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?
- A . Create Container Prompt
- B . Create Generated Prompt
- C . Create Language Prompt
- D . Create Conditional Prompt
Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)
- A . Delete a resource group.
- B . Remove a skill from a CSQ.
- C . Enable automatic work on a CSQ.
- D . Modify the skill competence level of an agent.
- E . Create a resource.
- F . Delete a skill
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