Cisco 500-052 Deploying Cisco Unified Contact Center Express Online Training
Cisco 500-052 Online Training
The questions for 500-052 were last updated at Oct 19,2025.
- Exam Code: 500-052
- Exam Name: Deploying Cisco Unified Contact Center Express
- Certification Provider: Cisco
- Latest update: Oct 19,2025
Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)
- A . minor release
- B . major release
- C . service update
- D . engineering special
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?
- A . 75
- B . 25
- C . 50
- D . 120
Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified
Communications Manager Express?
- A . in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact
Center Express database - B . in Application Administration with user data stored in the Cisco Unified Contact Center Express database
- C . in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified
Communications Manager Express database - D . in Application Administration with user data stored in the Cisco Unified Communications Manager Express database
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
- A . Write Document
- B . Place Call
- C . Send HTTP Response
- D . Cache Document
- E . Create URL Document
If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?
- A . partial service
- B . out of service
- C . shutdown
- D . not configured
Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?
- A . Cisco Unified Communications Manager server
- B . DNS server
- C . NTP server
- D . SMTP server
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser.
How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
- A . 50
- B . 70
- C . 120
- D . 190
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
- A . Cisco Unified Contact Center Express Media Subsystem
- B . Cisco Unified CallManager Device Configuration
- C . Cisco Unified Contact Center Express Directory Management
- D . Cisco Supervisor Desktop
- E . Cisco CRS Administration, JTAPI Trigger Creation
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
- A . A supervisor can use Finesse IPPA to act as an agent and accept calls.
- B . An agent can sign in to Finesse IPPA and initiate call recording.
- C . A supervisor can sign in to Finesse IPPA and initiate call recording.
- D . An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
- E . Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
- A . the system page on Cisco Unified Contact Center Express Administration
- B . Cisco Desktop Administration
- C . Control Center on Cisco Unified Contact Center Express Service ability
- D . Cisco Unified Communications Operating System Administration
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