Cisco 100-140 Cisco Certified Support Technician (CCST) IT Support Online Training
Cisco 100-140 Online Training
The questions for 100-140 were last updated at Oct 20,2025.
- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Certification Provider: Cisco
- Latest update: Oct 20,2025
An IT support technician receives an email from what appears to be the IT director asking for immediate password resets for several accounts. The email lacks the usual formalities and seems rushed.
What is the most appropriate response?
- A . Reset the passwords as requested and notify the director via reply
- B . Verify the request by contacting the IT director through a known internal communication channel
- C . Ignore the email as it does not follow protocol
- D . Forward the email to a colleague for a second opinion
During a security review, you notice several incidents where employees complied with requests from unauthorized callers impersonating company executives.
What preventative measure should be implemented?
- A . Provide detailed personal information about executives to employees for verification purposes
- B . Mandate security training that includes recognizing and responding to impersonation attempts
- C . Increase surveillance of executive offices
- D . Limit telephone use to internal calls only
During startup, a user notices that their computer is running slower than usual and suspects that unnecessary programs are loading at boot.
What should the technician recommend to manage startup programs effectively?
- A . Boot into Safe Mode and disable startup programs
- B . Format the hard drive and reinstall Windows
- C . Run a full system antivirus scan
- D . Increase the computer’s RAM
A user cannot access Windows due to a recent software installation that caused stability issues.
How can the user revert the changes without losing their personal files?
- A . Use System Restore from the Advanced Startup Options menu
- B . Conduct a hard reset of the system
- C . Boot into Safe Mode and uninstall the software
- D . Delete the software’s installation folder in Safe Mode
A user complains that their laptop battery drains too quickly while working throughout the day.
What should the technician recommend adjusting in the Windows Power Options to help improve battery life?
- A . Increase the screen brightness setting
- B . Set the display to turn off after a shorter period of inactivity
- C . Disable the sleep mode entirely
- D . Adjust the processor’s minimum state to 100%
A company’s IT policy requires computers to automatically enter sleep mode after 15 minutes of inactivity to save energy. A user reports that their computer never enters sleep mode.
What should be checked first to troubleshoot this issue?
- A . Verify if any background applications are preventing sleep mode
- B . Configure the computer to hibernate instead of sleep
- C . Increase the time before sleep mode activates
- D . Check the computer’s BIOS settings for power management controls
After updating their system, a user notices that their PC setup no longer goes into sleep mode when expected.
Which Windows tool should they use to identify what is preventing the system from sleeping?
- A . Device Manager
- B . Power troubleshooter
- C . Event Viewer
- D . Command Prompt using the powercfg -requests command
When mapping a shared drive on a Windows system using SMB, which of the following is the correct syntax for the path?
- A . ServerNamePath
- B . smb://ServerName/Path
- C . ServerName://Path
- D . http://ServerName/Path
What protocol should a technician follow after completing a troubleshooting session using VNC?
- A . Immediately start another session to check for additional issues
- B . Ensure that all VNC software is properly closed and the user’s system is secured
- C . Leave the VNC connection open in case the user experiences further issues
- D . Advise the user to uninstall VNC to prevent unauthorized access
During a security audit, a technician needs to assist a user in finding the MAC address of their network card on a macOS computer.
What instruction should the technician give to accurately retrieve this information?
- A . Open System Preferences > Network, select the network service, then click "Advanced" and go to the "Hardware" tab
- B . Open Terminal and type ifconfig | grep ether
- C . Look under Apple Menu > About This Mac > System Report > Network
- D . Use Spotlight to search for "Network Utility" and select the "Info" tab to find the MAC address
Latest 100-140 Dumps Valid Version with 600 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund
