Cisco 100-140 Cisco Certified Support Technician (CCST) IT Support Online Training
Cisco 100-140 Online Training
The questions for 100-140 were last updated at Oct 21,2025.
- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Certification Provider: Cisco
- Latest update: Oct 21,2025
What is an essential security measure for a technician to take before initiating a remote support session using PC Anywhere?
- A . Set up an unattended remote access session for convenience
- B . Confirm that both the technician’s and the user’s software are updated to the latest version
- C . Always use the quickest connection method regardless of the security protocols
- D . Disable the user’s antivirus software to avoid connection interruptions
Which characteristic of an email should raise suspicion and suggest it might be a phishing attempt?
- A . A formal greeting
- B . High-quality branding similar to the legitimate source
- C . Poor grammar and spelling errors
- D . An offer that includes a standard discount on products
What should an employee do if they receive an urgent call from someone claiming to be a senior executive who requests sensitive company information immediately?
- A . Provide the information as requested to comply with executive orders
- B . Verify the identity of the caller by calling them back through the official contact number
- C . Send the information via email to have a record of the interaction
- D . Ask the caller to verify their identity by providing personal information
A user reports that an application has become unresponsive and is preventing them from completing their work.
What is the first step the technician should recommend to resolve this issue quickly?
- A . Restart the computer
- B . End the application’s process via Task Manager
- C . Uninstall and reinstall the application
- D . Run a virus scan
During a video conference call, a user notices that their system is lagging significantly. The technician suspects high CPU usage by another application.
How should the technician instruct the user to verify and address this issue?
- A . Open Task Manager and increase the priority of the video conference application
- B . Open Task Manager, identify any high CPU usage applications, and end those processes
- C . Delete unused applications from the system
- D . Upgrade the computer’s RAM
A user’s PC is running slowly and they suspect a background process is consuming too many resources.
What should the user do first to identify and stop the problematic process?
- A . Disable all startup applications
- B . Open Task Manager and sort processes by memory usage to identify and end the high consumption process
- C . Defragment the hard drive
- D . Install additional anti-virus software
A user needs to backup important documents from their Windows laptop to ensure they are protected in case of a system failure.
Which of the following is the best step to achieve this using OneDrive?
- A . Manually copy and paste the documents into the OneDrive folder on their laptop
- B . Configure Windows Backup to include the OneDrive folder
- C . Use the OneDrive website to upload files manually every day
- D . Set up file history to backup directly to OneDrive
A user is working from multiple devices and wants to ensure that all their work documents are always available and backed up.
What should the user do to automatically synchronize and backup files across all devices using OneDrive?
- A . Enable OneDrive’s Folder Protection feature on each device
- B . Install third-party synchronization software
- C . Periodically email documents to themselves
- D . Use external USB drives to transfer documents between devices
A user has accidentally deleted a folder containing critical business presentations from their computer.
How can they restore these files using OneDrive?
- A . Retrieve the files from the Windows Recycle Bin
- B . Restore the files from the OneDrive Recycle Bin
- C . Perform a system restore on their computer
- D . Reinstall the OneDrive application
A user’s Windows 10 PC is experiencing frequent system crashes and blue screen errors. The user needs to perform diagnostic tests to identify the issue.
What should the technician instruct the user to do first?
- A . Reinstall the operating system
- B . Boot the PC into Safe Mode
- C . Replace the PC’s hard drive
- D . Update the PC’s BIOS
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