Cisco 100-140 Cisco Certified Support Technician (CCST) IT Support Online Training
Cisco 100-140 Online Training
The questions for 100-140 were last updated at Oct 19,2025.
- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Certification Provider: Cisco
- Latest update: Oct 19,2025
A company wants to reduce its IT support costs without sacrificing service quality.
Which KPI would be most helpful in identifying potential cost-saving areas while maintaining service standards?
- A . Average handle time per ticket
- B . Total number of tickets received per month
- C . Ratio of escalated versus resolved tickets
- D . Cost per ticket
Following a merger, an IT department needs to ensure its support services remain robust.
Which KPI should be closely monitored to assess the impact of the merger on help desk performance?
- A . Change in the number of support tickets after the merger
- B . Employee turnover rate in the IT department
- C . Average resolution time for support tickets
- D . Percentage of IT budget spent on help desk operations
What must be enabled on a Windows computer to allow mapping of an SMB network drive?
- A . Internet Information Services (IIS)
- B . Remote Desktop Protocol (RDP)
- C . File and Printer Sharing
- D . Hyper-V
Which protocol is primarily used when a user attempts to map a drive to access files stored on a cloud service like Box?
- A . SMB
- B . FTP
- C . WebDAV
- D . SNMP
What is the primary purpose of the gpupdate command in a Windows environment?
- A . To update the system’s time with the network time protocol
- B . To reinstall the operating system
- C . To refresh Group Policy settings immediately
- D . To check the disk space on all connected drives
Which command can be used to force a background update of all Group Policy settings, including security settings, without logging off?
- A . gpupdate /logoff
- B . gpupdate /force
- C . gpupdate /sync
- D . gpupdate /boot
What happens if the gpupdate /force command is unable to apply one or more policy settings during its execution?
- A . The command will make multiple attempts until successful
- B . The command will ignore all failed settings and continue
- C . The command will halt at the first error encountered
- D . The command will log the issue and continue applying other policies
A technician finds a small fire has started in a trash bin near workstations while performing end-of-day
duties.
What should be the technician’s first course of action?
- A . Attempt to extinguish the fire using a water-based extinguisher
- B . Evacuate the area and immediately alert the fire department
- C . Remove flammable materials from the vicinity of the trash bin to prevent the fire from spreading
- D . Use a cloth or blanket to smother the flames
While inspecting the IT department’s storage area, a technician discovers that power strips are daisy-chained together and are showing signs of wear.
What is the most appropriate safety action to take regarding fire prevention?
- A . Ignore the issue as it is common practice in busy IT departments
- B . Replace the worn power strips and ensure no power strips are daisy-chained together
- C . Cover the worn areas with electrical tape to prevent exposure
A technician is scheduled to replace a broken LCD screen on a laptop.
What is the most important safety procedure to follow before starting the repair?
- A . Work on a metal surface to keep the tools organized
- B . Disconnect the laptop from any power source and remove the battery
- C . Start by cleaning the broken screen with a wet cloth
- D . Test the broken screen one more time to ensure it is not functioning
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