Which of the following statements best describes data extraction?
- A . The process of harvesting data from source databases and locations
- B . Examining the data to understand its content formats and structure.
- C . Data being processed into the destination database ready for use.
- D . Storing data in a systematic and logical way ready for further interrogation.
Which of the following is NOT an element of the system development life cycle?
- A . Review
- B . Planning
- C . Analysis
- D . Implementation
K manages the finance function of a cable manufacturing business In order to cope with an increasingly diverse workload K needs human resources to recruit someone with a digital mindset.
Which THREE of the following individual charactenstics should K emphasise to human resources as important in finding the right candidate?
- A . A ‘photographic’ memory
- B . An open-minded outlook
- C . A visionary leader
- D . Adopting a ‘helicopter view’
- E . A compliant personality
Company Q is a relatively small company but expanding quickly. In this period of rapid growth it feels that now is the time to add a Human Resource presence and support, but does not wish to add a permanent department within the organisational structure.
What is the best option for Company Q?
- A . Virtual Human Resource department
- B . Project based Human Resource department
- C . Networked Human Resource department
- D . In-house Human Resource department
Workforce flexibility takes a number of different forms.
Which of the following achieves flexibility where employees have the ability to move between tasks as and when required by the organisation?
- A . Shift system flexibility
- B . Numerical flexibility
- C . Functional flexibility
- D . Temporal flexibility
Which of the following would specifically be an example of the use of the marketing concept by a charity?
- A . Having pencils made with the name of the charity on them
- B . Selling pencils to make a profit for the charity
- C . Only buying pencils made from sustainable materials
- D . Giving pencils out to children in developing countries
Appraisal systems involve the collection of feedback on an individual’s performance from a range of sources.
Which of the following sources apply to 180-degree appraisal? Select THREE sources that apply.
- A . The individual’s supervisor and the individual
- B . The individual and his peers
- C . The individual’s supervisor and his peers
- D . The individual and the customers he deals with
- E . The individual’s supervisor and the customers the individual deals with
- F . The individual’s peers and the customers they deal with
Which of the following statements regarding shamrock organisations are true?
1: Shamrock organisations typically comprise four discrete components.
2: The core group of executives are often supported by external contractors and part-time staff.
3: One of the main characteristics of a shamrock organisation is its flexibility.
- A . 2 + 3
- B . 1
- C . 2
- D . 3
- E . 1 + 2
- F . 1 + 3
- G . 1 + 2 + 3
The Finance function of XZY company, which is based in the UK. are planning how they can minimise the corporation tax costs
Which of the following is correct?
- A . Tax avoidance aims to reduce the amount of tax payable and is legal
- B . Tax avoidance aims to reduce the amount of tax payable and is illegal
- C . Tax avoidance operates within the spirit of the law.
- D . Tax avoidance is the same as tax mitigation
Which TWO of the following statements are NOT aims of a reward system?
- A . To ensure consistency and fairness
- B . To comply with legislation
- C . To control costs
- D . To reward poor performance
- E . To encourage excessive risk taking
Material requirements planning (MRP I) and manufacturing resource planning (MRP II) are computerised systems used for planning the requirements for raw materials, work-in-progress and finished items and integrating with other production processes. These systems enable strong relationships to be forged with suppliers as orders can be placed with suppliers in good time to fulfill customer requirements and expectations, as well as other processes related to materials planning.
Which of the following specifically can MRP I and MRP II NOT assist with?
- A . Financial requirements planning
- B . Equipment utilisation planning
- C . Decision support planning
- D . Labour schedule planning
Which of the following are the primary objectives of a commercial organisation? Select ALL that apply.
- A . Maximise shareholder wealth
- B . Maximise trading performance
- C . Ensure going concern status
- D . Protect the environment
- E . Ensure continued employment for staff
- F . Ensure compliance with tax legislation
Who is responsible for the strategic leadership of the finance team?
- A . Chief Executive Officer
- B . Management Accountant
- C . Chief Finance Officer
- D . Financial Accountant
The directors of JES are keen to ensure that expenditure on marketing campaigns is generating additional sales for the company.
Which of the following KPIs would be appropriate for the directors of JES?
- A . Conversion rate across mediums
- B . Return on marketing spend
- C . Cost per lead generated.
- D . Customer retention rates
Offshoring may be successful when which of the following applies?
- A . There are fewer cultural differences
- B . There are low transaction volumes
- C . There are high task complexities
- D . There are high cost transactions
A company is expanding its baby clothing product range to include all items for infants, for example feeding and bathing equipment. As this is a new venture for the company, the Board of Directors has agreed that market research is a necessary exercise, but it is undecided as to which is the most efficient and effective method.
Which of the following methods of research would be most appropriate?
- A . Questionnaires
- B . Focus groups
- C . Experimentation
- D . Interviews
Which of the following would be a disadvantage of the use of ‘big data’?
- A . Increased system requirements
- B . Increased speed of decision making
- C . Increased relevance of decisions
- D . Increased volume of unstructured data
According to Ansoff, which of the following marketing strategies should be adopted when introducing an existing product to a new market?
- A . Market penetration
- B . Product development
- C . Diversification
- D . Market development
Which of the following is a potential advantage of outsourcing?
- A . Finality of decision
- B . Reduced capital expenditure
- C . Reduced transaction costs
- D . Reduced core competencies
Which of the following is a benefit to the employer of remote working?
- A . Reduced cost of commuting
- B . Ease of balancing work/life commitments
- C . Privacy to the individual
- D . Increased employee motivation
Which of the following are advantages of a virtual team? Select ALL that apply.
- A . The costs of a central office are not needed.
- B . New members can be brought in and out of the team easily.
- C . Members do not feel isolated.
- D . It is easier to establish decision making processes.
Dismissal is a drastic form of disciplinary action.
Which THREE of the following examples would constitute fair dismissal?
- A . It has been discovered that the Management Accountant embezelled $10,000.
- B . A driver has been convicted of driving whilst under the influence of alcohol and has received a driving ban for 24 months.
- C . The Office Junior was 10 minutes late returning from lunch twice last week.
- D . The Office Manager has announced that she is pregnant.
- E . A senior manager has been passing product information to competitors.
- F . The Sales Manager has requested flexible working hours.
M is employed by an organisation that operates a chain of high street coffee shops. She has made a decision to purchase a failing cake shop in order to take it over and expand the presence of the organisation in the local area.
According to Mintzberg, which part of the organisation does M belong to?
- A . Strategic apex
- B . Techno-structure
- C . Middle line
- D . Operating core
One of the key corporate governance factors within an organisation is that of responsible planning and management of resources. This is often referred to as stewardship. Whilst this is the responsibility of all directors, financial resources are overseen by the financial director. The finance department, under the direction of the financial director, issues weekly staff performance reports to line managers and department heads, annual statistical information to local government departments and quarterly high level results statements to shareholders.
Why is stewardship such an important responsibility of company directors and the finance function?
- A . It is the interest of all stakeholders
- B . It is the interest of all shareholders
- C . It is the interest of the government
- D . It is the interest of the employees
Mita has set up a number of food shops and spends a lot of her time finding suitable staff Her key strength is going to farmers’ wholesale markets and selecting her suppliers She also carries out all the accounting functions and maintains the shops by acting as her own caretaker, carrying out repairs and maintenance at the weekends
Which aspect of the work would Mita be LEAST LIKELY to outsource?
- A . Sourcing the suppliers
- B . Human resources
- C . Repairs and maintenance
- D . Accounting
X Company has several distinctive corporate social responsibility stances including a concentration on the triple bottom line, being proactive, and treating stakeholders as partners.
According to Johnson, Whittington and Schools’ categorization which of the following stances would best fit X?
- A . Forum for stakeholder interaction
- B . Shaper of society
- C . Enlightened self-interest
- D . Laissez-faire
T is employed as an HR manager for a chain of hotels. A large part of her role is to assist the HR director with forecasting personnel requirements for the next one, three and six month periods respectively.
Which TWO of the following factors should be taken into consideration when forecasting personnel requirements?
- A . Staff approaching retirement age
- B . Absence and sickness rates
- C . Changes to the minimum wage legislation
- D . Employee turnover
Organisation X is 6 months into an overhaul in its supply chain management and production process.
The organisation aims to prevent errors before they occur, demands participation by all, including customers and suppliers, and the structure is driven by the entire Board of Directors.
Which method of management has Organisation X adopted?
- A . Total Quality Management
- B . Six Sigma
- C . Quality Circles
- D . Kaizen
A manufacturing company had major issues with quality standards and as a result received a number of complaints from its customers.
Due to this the company’s senior management has considered some new objectives for the business.
Which of the following comply with all requirements of a SMART objective and will help to overcome this issue? Select ALL that apply.
- A . To reduce the number of complaints due to quality issues by 28% by the end of the year.
- B . To reduce defects from 53 per 1000 to 35 per 10,000 within 10 months.
- C . To reduce the current level of defects from Oper 1,000 to 35 per 1,000 by the end of the month.
- D . To reduce quality issues significantly within eight weeks.
- E . To reduce the number of complaints from 754 to 450 as soon as possible
- F . To increase output from 2,500 units per hour to 3,500 units per hour within a year.
Stephanie has just secured a job as a management accountant for a well-known banking firm. She needs to understand the organisation’s financial position.
What should she do first in order to gain this understanding?
- A . Record the organisation’s transactions in the books of prime entry.
- B . Inform the tax authorities of the organisation’s revenues.
- C . Total all the day books and enter them into ledgers.
- D . Submit the company’s accounts to the IFRS.
The marketing environment includes political, economic, social, technological, ecological and legal factors affecting marketing (PESTEL). Select THREE examples of economic factors.
- A . Consumers’ propensity to save
- B . Interest rates
- C . The introduction of new legislation relating to business tax
- D . The rate of inflation
- E . New ways of distribution
- F . Social mobility
The structure of an organisation is likely to change as the organisation develops and grows.
Which type of structure is associated with an organisation which is in its early days?
- A . Entrepreneurial
- B . Functional
- C . Divisional
- D . Matrix
Assessment centres can use a range of techniques to assess an applicant’s competencies against pre-set criteria.
Which document would set out the competencies required for them to compare against?
- A . Person Specification
- B . Job description
- C . Application forms
- D . Appraisal documentation
DRAG DROP
Kolb’s learning cycle suggests that learning is a series of steps based on learning from experience.
Match the various stages of the cycle with the correct description.
In preparation for GD Company’s annual people resourcing meeting, PR is creating the HR Plan for the Finance Directorate. He is currently collecting information for the second stage of the plan i.e. Internal Analysis.
Which THREE of the following will PR need information about for this stage?
- A . Levels of absenteeism
- B . Identification of shortages of staff
- C . Turnover of staff
- D . Identification of excess staff
- E . Staff potential
- F . Population trends
L is employed within a startup organisation that has limited funds. The organisation is a firm of lawyers specialising in all legal fields, such as family law, property law, commercial law and litigation. Due to the relative infancy of the organisation, and restrictions on funds, they have to be prudent with their choice of information systems. They have all the IT they need for staff but the agreed best way to build the business has been to focus on building their client and prospective client base.
Which of the following should the organisation invest in to help achieve this aim?
- A . Intranet
- B . Enterprise Resource Planning software
- C . Customer Relationship Management software
- D . Purchase cloud backup capabilities
Data science is increasingly important in the production of business focused data It consists mainly of experts with backgrounds in mathematics, programming and computer science
Which of the following best describes the attributes of a data scientist?
- A . Individuals who act as an interface between the business functions and data specialists
- B . individuals with the ability to extract meaning from and interpret data from statistics and machine learning.
- C . Individuals who flag inefficiencies in the system and potentially suggest improvements and test solutions.
- D . Individuals who can affect or be affected by the organisations actions
Which of the following best outlines the shift to higher level’ skills anticipated to be fundamental to future accountants’?
- A . The ability to collect and process data
- B . The ability to balance ledger accounts
- C . The ability to produce an extended trial balance
- D . The ability to evaluate data sources.
Which TWO of the following are non-incorporated organisations?
- A . K, who runs a business alone and is entitled to all profits
- B . P and Q who share joint responsibility for their business and all its debts
- C . MN, a family-owned business sharing profits by means of dividends
- D . XY, an organisation whose owners can trade their shares publicly
- E . The British Red Cross Society, a well known charity
AB Company is planning to implement a new IT system. The existing system runs all of the financial ledgers and is key to the running of the whole organisation.
Which of the following will NOT be a suitable method for the changover of the system?
- A . Phased changeover
- B . Direct changeover
- C . Parallel changeover
- D . Pilot changeover
At which stage of a systems development lifecycle is systems architecture considered?
- A . Systems design
- B . Feasibility
- C . Implementation
- D . System review
Bright Idea Co. specialises in manufacturing light bulb filaments. It is considering outsourcing some of it activities in order to reduce costs and improve customer service.
Which of the following is an example of asset specificity that is likely to be an important consideration in their decision?
- A . An R&D manager who has been in the business for 18 years and has specialist knowledge of the formulations.
- B . A building that has been designed specifically for manufacturing light bulb filaments.
- C . High tech and expensive filling machines in the factory.
- D . A sales director who is well known and popular throughout the industry.
XYZ company is a large public limited company, registered in the UK and required to be externally audited.
Who is responsible for appointing the external auditors?
- A . Executive directors
- B . Non-executive directors
- C . Shareholders
- D . Board of directors
S is employed within the accounting function of a small company. Due to the size of the company, there are not enough resources for separate accounting functions so S is responsible for both management and financial accounting tasks. As the company is so small there is no requirement for audit. However it does make use of the services of an external certified accountant for statutory accounting and taxation services.
According to Mintzberg, in which part of the organisation does the external accountant belong?
- A . Strategic apex
- B . Support staff
- C . Technostructure
- D . Operating core
Corporate governance in the UK, that provides guidance regarding areas such as directors, internal controls and remuneration, is largely defined by which of the following?
- A . Greenbury report
- B . Combined Code
- C . Cadbury report
- D . Hampel report
Which of the following is NOT a feature of a knowledge management system specific to a particular organisation?
- A . The internet
- B . A local area network
- C . A wide area network
- D . The intranet
Company O has appointed a new CEO who is well known in the industry for making radical changes within the companies that she works for. After her first 9 months in the role, she announced some changes that she wanted to make, starting with the Finance Department. She stressed an intention to focus inwards on improvements to efficiencies and that she was not afraid to make fundamental changes if this is what is required to achieve those improvements.
Which of the following is described above?
- A . Business Process Re-engineering
- B . Segregation of the finance function
- C . Relocation of production
- D . Reconfiguration to market oriented.
P works within Company A as a legal advisor. She is also trained in Human Resources (HR) and the Managing Director has asked for her help in dealing with some disciplinary issues. This will involve her temporarily transferring away from her legal role.
Which organisational form has the HR assistance taken?
- A . Project based support
- B . Networked support
- C . Virtual support
- D . Outsourced support
In order to understand the potential for conflict over the functioning of a finance department, B organisation’s new Chief Financial Officer has prepared a power/interest (Mendelow) matrix.
How should the Chief Financial Officer treat groups with high levels of interest but relatively low power when determining the role of the function?
- A . Keep these groups informed
- B . Take minimal effort with these groups
- C . Keep these groups satisfied
- D . Treat these groups as key players
Which of the following describes a disadvantage of succession planning?
- A . Planning requires resources to manage it.
- B . It can be cheaper than advertising.
- C . It motivates employees as rewards are visible.
- D . It develops career structures.
One of the finance function’s main stakeholders provides feedback on customer responses and reviews about the organisation’s products and services.
Which of the following will provide this feedback?
- A . Sales function
- B . Shareholders
- C . Production function
- D . Human Resources
AB Company is planning to produce a new product which will require an extra shift to be worked in its factory, and needs to know if the sales expected will cover the extra cost of manufacture.
Which of the following financial processes will be used to calculate this?
- A . Break even analysis
- B . Pricing analysis
- C . Investment appraisal
- D . Key factor analysis
The Finance Director has been asked to produce a cost saving plan for the organisation which is to come into effect immediately. His initial suggestion to enable quick savings is to cut the staff development and training budget by 50%.
Before he publishes the plan he has asked you to review it and let him know what the effect of this may be in the short term. Select ALL that apply.
- A . Key staff may leave
- B . Staff skill levels may reduce
- C . There may be a loss of competitive advantage
- D . Profit will increase
- E . Recruitment may be more difficult
- F . Staff motivation may reduce
Continued improvements in Information Technology have encouraged organisations to use IT increasingly to assist in their development.
Which of the following is such an improvement in IT?
- A . Increased data storage capacity
- B . Improved operations and manufacturing processes
- C . Improved communications systems
- D . Improved decision making processes
A high volume operation is likely to be characterised by which of the following?
- A . High capital intensity
- B . High labour pay rates
- C . High labour flexibility
- D . High cost inputs
XY Company operates a flexible manufacturing system, manufacturing a single standard product.
What is the disadvantage of this system if the organisation expands its product range?
- A . The cost of enhanced flexibility
- B . The ability to change between jobs
- C . Fast response times
- D . Small batches can be accommodated
There are several inter-related activities thought critical in implementing internal marketing.
Which THREE are valid?
- A . Internal customer segmentation
- B . Competitor analysis
- C . Internal communications
- D . Advertising
- E . Social media
- F . Regular customer surveys
Which TWO of the following tasks is associated with a Finance Department’s Management Accounting section?
- A . Providing management with decision making information
- B . Preparing investment appraisals
- C . Corporate governance compliance within the organisation
- D . Arranging for the financing of plans made
- E . Dealing with tax administration
- F . Verifying systems of control
XY Company manufactures in a highly competitive environment and achieves competitive advantage by regularly monitoring all the activities in its value chain.
Which of the following would be affected by problems in the outbound logistics function?
- A . Distributing finished goods
- B . Storing raw material
- C . Increasing customer awareness
- D . Dealing with customer enquiries
Which of the following gives the correct combination of valid stages in the HR cycle?
- A . Selection, performance, appraisal, rewards, training and development
- B . Recruitment, selection, induction, rewards, budgets
- C . Selection, culture, recruitment, induction rewards, budgets
- D . Selection, performance, culture, appraisal, rewards, training and development
Which of the following is an example of operational information?
- A . Payroll details
- B . Inventory values
- C . Sales analysis
- D . Productivity measures
Which of the following is a disadvantage of using the internet, (E-marketing), to sell products?
- A . Set-up and maintenance costs
- B . Enables close customer relationships
- C . The organisational size is irrelevant
- D . It provides sophisticated segmentation opportunities
AB Company is considering a recruitment campaign to provide extra senior marketing staff for a new product launch. AB produces specialist industrial cleaning products and has a well developed marketing function.
Which of the following will be an effective alternative to a recruitment campaign?
- A . Promotion of existing staff in the department
- B . Secondment of staff from other departments
- C . Use of agency staff
- D . Job rotation within the organisation
You work for a pharmaceutical company and during any one year cames out a range of different activities and projects.
Which of the following sets of activities can be said to be connecting influence to impact?
- A . Recommending that a low cost local supplier should be used
- B . Analysing data re supplier locations and costs
- C . Analysing the supply chain of a range of vaccines currently produced
- D . Conducting market research on different suppliers and costs
Which of the following is the term used to describe the degree to which a task in an organisation is divided into a number of separate activities?
- A . Span of control
- B . Centralisation
- C . Work specialisation
- D . Formalisation
Company V has made the decision to operate using Six Sigma in order to manage the supply chain within the production process.
What process below is the method used to continually monitor and chart a process while it is operating?
- A . Statistical process control
- B . Material requirements planning
- C . Lean thinking
- D . Reverse logistics
Which of the following are advantages of outsourcing finance? Select ALL that apply.
- A . Can help to keep costs down and improve quality.
- B . There is a known fee if agreed in advance.
- C . Allows the organisation’s management to focus on its core operations and core issues.
- D . Increased control.
- E . Level of independence is increased.
- F . The external organisation/individual has an increased understanding of the outsourcing business.
- G . Increased confidentiality.
- H . Internal expertise is improved.
B is a small company that offers translation services into another language. There are very few employees and a network of translators is kept on a database Customers ask for work to be carried out through a website and B finds a suitable translator, taking a fee from the overall charge. The website is maintained by a third party.
What type of organisation is this?
- A . Virtual
- B . Matrix
- C . Outsourced
- D . Modular
An effective induction programme will typically focus on which THREE of the following?
- A . Hobbies and interests
- B . Organisation structure, charts and reporting lines
- C . Culture and values, including ethical issues
- D . Financial issues including salary payment dates and expense procedures
- E . Personal health issues
- F . Family connections with the business
Digital interactive marketing does NOT involve the use of which of the following?
- A . Emails
- B . Mobile phones
- C . Radio commercials
- D . Social media
Barry has heard that the government is planning to tighten environmental regulations. He doesn’t like the sound of this, as even though some businesses won’t be affected that much, he will have to end up paying a lot more to run his business.
Which of the following options would be most effective in preventing the government from imposing such regulation? Select ALL that apply.
- A . Try and set up meetings with high-ranking members of the government to persuade them to not impose the new regulation.
- B . Make a large donation to the party in power in the hope that they’ll abandon their plans to impose new regulation.
- C . Make a large donation to the the main opposition party in the hope they’ll put pressure on the governing party to not impose the new regulation.
- D . Tell a member of the governing party that he has some unscrupulous information about the party that he’ll leak to the press if they go ahead with their plans to impose new regulation.
G Company has recently undergone a series of redundancies meaning that, in the near future, opportunities for promotion of remaining staff are likely to be limited.
If the company wishes to keep staff motivated, which of the following techniques should NOT be used?
- A . Job enrichment
- B . Job rotation
- C . Job standardisation
- D . Job enlargement
Which of the following is NOT a form of viral marketing?
- A . Email
- B . Text message
- C . Television advertisement
- D . Video clips (including those taken on mobile phones)
Which type of organisation is owned by its customers, strictly speaking is a not-for-profit organisation and is in the private sector?
- A . Sole trader
- B . Partnership
- C . Charity
- D . Mutual organisation
Which THREE of the following features are likely to indicate that an organisation is following the marketing concept as a business philosophy?
- A . Market research
- B . Marketing as a management process
- C . Customer satisfaction surveys
- D . Competitive pricing policies
- E . Production cost controls and regular process reviews
- F . Imaginative promotional campaigns
Human Resource Management (HRM) and Personnel are different.
Which of the following is NOT a characteristic of Human Resource Management (HRM)?
- A . HRM relies on a modern, transactional approach.
- B . HRM addresses both operational and strategic matters.
- C . HRM focuses on facilitation rather than negotiation.
- D . HRM views employees as assets.
Which of the following is a reason why businesses need to prepare statutory reports?
- A . To inform the investors how profitable the business is.
- B . To help compare budget with actual performance.
- C . To decide on their foreign exchange hedging policy.
- D . To ensure they have enough inventory on hand for production.
Which of the following is important when considering the ‘Promotion’ element of the
marketing mix?
- A . Public relations
- B . Distribution channels
- C . After sales service
- D . Packaging
A Company is considering to outsource its accounts payable According to the transaction cost theory of Williamson and Coase, which of the following involve activities and costs associated with policing and enforcing the agreement with the service provider?
- A . Ensunri9lne outsourcer maintains the agreed service level.
- B . Agreeing an acceptable service level agreement.
- C . Monitoring asset purchases associated with the agreement
- D . Determining which supplier is the cheapest.
RT Company produces sub components for the vehicle industry Worldwide changes in government regulation and social attitudes mean that there is an increasing pace of demand for hybrid and electric vehicles B is the long serving finance manager of RT Company. Using various data and information provided by the finance function staff, and experience built up over many years. B is considering how new challenges might be overcome and how opportunities might be maximised by the company.
In the context of the information to impact framework, which of the following best describes B’s overall contribution to the anticipated changes’?
- A . Acumen
- B . Assembling
- C . Analysing
- D . Applying
DRAG DROP
In a new initiative, Company O has been putting a lot of emphasis on internal awareness of Corporate Social Responsibility and creating value for it’s stakeholders. A huge part of this has been about focusing on recycling and making departments accountable.
In order to assist with the achievement of goals in this area, a process has been designed to give some structure to measuring value for each department. Each of the process elements are listed below. Place the steps against each of these to indicate the correct sequence.
When considering companies which focus on more than just commercial issues, which TWO of the following would be associated as a key element of a corporate social responsibility (CSR) strategy?
- A . Ethical
- B . Community
- C . Share price
- D . Sales volume
- E . Profitability
System changeover has four approaches, each of which vanes in terms of risk. cost and time.
Select the most suitable approach for when there is a need to minimise costs and time.
- A . Phased changeover
- B . Pilot operation
- C . Direct changeover
- D . Parallel running
Company M has been dealing with Supplier Q for many years. The Procurement Department has a very professional relationship with the supplier and it has recently started using electronic data interchange to place orders directly and on a much more frequent basis to assist production. A large part of the interaction with the supplier is now around price negotiation.
According to Reck and Long’s strategic positioning tool, which stage is Company Mat with Supplier Q?
- A . Independent stage
- B . Passive stage
- C . Supportive stage
- D . Integrative stage
Which of the following provides the best description of an intranet?
- A . Employees use networked computers to access information held on a server.
- B . Authorised outsiders use networked computers to access information held on a server.
- C . A worldwide network of computers.
- D . A collection of data organised to service many applications providing access to a wide variety of users.
Which of the following statements is correct in relation to a tall organisation?
- A . It has many levels of management and therefore a narrow span of control.
- B . It has many levels of management and therefore a wide span of control.
- C . It has only a few levels of management and therefore a narrow span of control.
- D . It has only a few levels of management and therefore a wide span of control.
Which of the following does NOT help to bring about operational improvement in the manufacturing process of an organisation?
- A . Kaizen
- B . Six Sigma
- C . Just-in-Time
- D . Market research
You need to select potential candidates for the role of an office manager in a very busy office. An assessment centre has been organised to overcome the shortcomings associated with other selection techniques.
Which of the following activities would be most suitable to assess candidates for the role of Office Manager?
- A . In-tray exercises
- B . A speech
- C . Self-appraisal
- D . A presentation
The process of human resources planning would involve the following: strategic analysis, forecasting, job analysis and recruitment and training.
Which THREE of the following are issues relevant to forecasting?
- A . New technology
- B . Appraisal
- C . Divestments
- D . Rewards
- E . Induction
- F . Cost reduction plans
Inventory control, which maintains a low level of inventory, is important to ensure which of the following?
- A . Low holding costs
- B . Uninterupted production
- C . Continual customer satisfaction
- D . High level of redundant stock
Which of the following would be a useful KPI to highlight increasing recruitment costs?
- A . Ratio of employee costs to turnover
- B . Reportable health and safety incidents.
- C . Training spend per employee.
- D . Employee retention rate.
DRAG DROP
DnD1_0151-R2-D: Match each of the ethical principles with the correct brief scenario.
Which of the following is associated with the control activity of the finance function?
- A . Amending original budgets
- B . Setting product prices
- C . Advising on Investment funding
- D . Preparing statutory reports
More and more organisations are developing their supply chain networks by building closer links with suppliers.
Which THREE of the following are considered to be features of this trend?
- A . Early supplier involvement
- B . In-house resolution of design problems
- C . Computer systems linked to customers
- D . Price and inventory co-ordination
- E . Supplier representative on site
Which of the following are types of primary research? Select ALL that apply.
- A . Interviews
- B . Questionnaires
- C . Observation
- D . Test marketing
- E . Trade associations/professional bodies
- F . National and local press
- G . Industry magazines
- H . Governments
- I . Websites
- J . Informal contacts
- K . Published company accounts
- L . Books
- M . Market surveys produced by external researchers
- N . Previously gathered marketing research
- O . Censuses
- P . Public records
Running shoe manufacturer Bo Joggs have a long established method to ensure their product is right first time. The aim is to reduce the amount of quality checking. Internal processes and procedures are closely monitored so that the running shoes are of the highest standard before going to market.
What are Bo joggs likely to do to ensure this quality is maintained? Select ALL that apply.
- A . Use the highest quality fabric.
- B . Employ skilled shoemakers.
- C . Train staff.
- D . Have the best quality shoe-making machinery.
- E . Use a Kaizen method of production.
- F . Adopt the Pa re to rule.
An electrical goods company produces colourful brochures for customers.
Which element of the marketing mix does this represent?
- A . Physical evidence
- B . Product
- C . Price
- D . Packaging
Lancaster and Withey (2003) identifies five steps in consumer decision making.
Which THREE are valid?
- A . The purchase decision
- B . Evaluation of the sellers website
- C . Need/problem recognition
- D . Post purchase evaluation
- E . The sale decision
DTR is a publishing company specialising in the production of technical journals and product specifications Because of the volumes of information required to run the business effectively, the finance function of the company is considering migrating to cloud based technologies.
Which of the following is most likely to be a benefit of such a move for the company?
- A . Periodic system updates
- B . Established work patterns
- C . Improved version control
- D . Access to stand alone systems
Which of the following is an advantage of a functional organisational structure?
- A . There is a clear career path for employees to work their way up through.
- B . The owner has a greater level of control over the workforce and all decisions.
- C . The structure is easily adapted for further diversification.
- D . It encourages teamwork and the exchange of opinions and expertise.