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Avaya 74950X Avaya Oceana™ Solution Integration Exam Online Training

Question #1

Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?

  • A . OceanaCoreDataService Snap-in
  • B . ContactCenterService Snap-in
  • C . CustomerManagement Snap-in
  • D . CustomerJourneyService Snap-in

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Correct Answer: C
Question #2

AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)

  • A . Avaya Chatbot
  • B . Avaya Mobile Video
  • C . Webchat
  • D . SMS
  • E . Social Media

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Correct Answer: AC
AC

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101054790

Question #3

Which snap-in is required for implementing POM in an Avaya Oceana ® solution?

  • A . ORCRestService
  • B . AgentControllerService
  • C . AutomationController
  • D . OBCService

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Correct Answer: D
D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101051672

Question #4

For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)

  • A . Avaya Aura® Web Gateway
  • B . Avaya Mobile Video Gateway
  • C . Avaya Aura® Media Server
  • D . Equinox Management Server
  • E . Avaya Aura® Session Manager

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Correct Answer: CA
Question #5

While deploying the Avaya Oceana® solution, it is recommended that the customer provide an External data mart (EDM) database for Context Store.

Which three databases are supported for EDM deployment? (Choose three.)

  • A . Sybase
  • B . Informix
  • C . Microsoft SQL Server
  • D . PostgreSQL
  • E . Oracle Database

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Correct Answer: CDE
CDE

Explanation:

Reference: https://documentation.avaya.com/bundle/DeployingAvayaOceanaSolution_r34/page/ Create_the_database_for_External_Data_Mart.html

Question #6

Refer to the exhibit.

A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.

While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)

  • A . The Breeze ™ clusters on DC2 must be set to “Accept new Service” mode through System Manager.
  • B . The Breeze ™ clusters on DC2 must be set to “Accept new Service” set as “Active” using the cluster attributes within System Manager.
  • C . The Breeze ™ clusters on DC1 must be set as “Standby” using the cluster attributes within System Manager.
  • D . The Breeze ™ clusters on DC2 set as “Standby” using the cluster attributes within System Manager.
  • E . The Breeze ™ clusters on DC2 must be set to “Deny new Service” mode through System Manager.

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Correct Answer: DE
Question #7

A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.

After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?

  • A . Cluster Profile
  • B . Cluster group
  • C . Cluster IP
  • D . Cluster Fully Qualified Domain Name

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Correct Answer: D
Question #8

Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)

  • A . Chat, Email, and SMS interactions are stored in Omnichannel Datastore.
  • B . Customer History Information is provided by Omnichannel Datastore.
  • C . Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.
  • D . Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.
  • E . Voice Interactions information is stored in Omnichannel Datastore.

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Correct Answer: AB
Question #9

Which three statements about Webchat Transfer to Service are true? (Choose three.)

  • A . WebChat transfer is completed without any indication on customer web session.
  • B . The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.
  • C . The Agent waits on the line until the customer connects to the new agent.
  • D . The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.
  • E . The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

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Correct Answer: ABD
Question #10

Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.

Which component holds multimedia customer history information?

  • A . Omnichannel Datastore
  • B . Avaya Aura® Session Manager
  • C . External Data Mart
  • D . Avaya Control Manager

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Correct Answer: A

Question #11

After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?

  • A . The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
  • B . The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
  • C . The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
  • D . The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.

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Correct Answer: A
Question #12

Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)

  • A . Google Cloud
  • B . AVA
  • C . DevConnect AP
  • D . Microsoft Azure
  • E . Digital Ocean

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Correct Answer: BC
Question #13

Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)

  • A . Deploy a WebServer.
  • B . Create Chat Provider.
  • C . Login to Agent Workspaces.
  • D . Initiate a Webchat session.
  • E . Deploy ED Chat Flow.

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Correct Answer: AB
Question #14

While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

  • A . Route to
  • B . Barge-in
  • C . Coach
  • D . Transfer
  • E . Observe

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Correct Answer: BCE
BCE

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101029734

Question #15

Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)

  • A . Avaya Co-Browse
  • B . Secondary Omnichannel Datastore
  • C . Rackspace instance
  • D . Avaya Chat Servers APS
  • E . An additional license from Avaya

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Correct Answer: BDE
Question #16

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

  • A . Conference a supervisor
  • B . Email
  • C . Transfer to a supervisor
  • D . Transfer a file
  • E . Initiate a co-browse session

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Correct Answer: DE
Question #17

Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)

  • A . OmniCenter ProvisioningCollector
  • B . UCMDataCollector
  • C . AgentControllerService
  • D . UCMService
  • E . Authorization Service

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Correct Answer: AB
Question #18

Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

  • A . ED Work Flows are not required while Task Bundles are present in the Engagement Designer.
  • B . ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)
  • C . ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.
  • D . ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

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Correct Answer: D
Question #19

For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?

  • A . http://Cluster4-IP/services/UCAStore/uca
  • B . http://Cluster2-IP/services/UCAStore/uca
  • C . http://Cluster1-IP/services/UCAStore/uca
  • D . http://Cluster3-IP/services/UCAStore/uca

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Correct Answer: C
C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101051566

Question #20

For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?

  • A . Engagement Assistant Speech
  • B . Customer Engagement
  • C . Core Platform
  • D . Context Store

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Correct Answer: B
B

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101051566

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