When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
- A . Firefox 66.0 32 bit
- B . Google Chrome 74.0 64 bit
- C . Microsoft Edge 64 bit
- D . Microsoft Internet Explorer 11.0 32 bit
Refer to the exhibit.
A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?
- A . Avaya Agent Desktop
- B . Avaya one-X® Agent Desktop
- C . Agent Map
- D . Avaya Contact Center Orchestration Designer
A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)
- A . Uncertainty
- B . Fear
- C . Doubt
- D . Anxiety
- E . Worry
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)
- A . Engaging customers on their terms
- B . Customers initiating calls into the Contact Center by telephone only
- C . Evolution of the Contact Center agent
- D . Contact Center data gathered from generic reports only
The IT manager installed AACC on virtualized servers .
Which identifier is used for the creation of licenses?
- A . IP address
- B . MAC address
- C . Host ID
- D . Customer name
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
- A . Avaya IX ™ Workplace
- B . Avaya Callback Assist
- C . Avaya IX ™M Workspaces
- D . Avaya Agent Desktop
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
- A . Task Flow Executor (TFE)
- B . Telephony Services Manager (TSM)
- C . SIP Gateway Manager (SGM)
- D . Telephony Services Manager (TSM)
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A . The salaries of the executives In the meeting
- B . The design diagram for discussion with customer
- C . The Avaya solutions and services Avaya could offer
- D . The model numbers of the existing contact center equipment
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
- A . Microsoft .NET
- B . Open Database Connectivity (ODBC)
- C . Open Computing Language (OpenGL)
- D . Simple Direct Media Layer
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap’lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
- A . Context Store
- B . Work Assignment
- C . Dialogue Designer
- D . Co-browse
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
- A . Co-browse Snap-In
- B . Multimedia Messaging
- C . Messaging (AAM)
- D . Context Store Snap-In
AACC interoperates with which two different Avaya applications? (Choose two.)
- A . Avaya Work Force Optimization Select
- B . Interaction Center
- C . Proactive Outreach Manager
- D . Call Back Automated
Which three attributes describe the right context of a customer journey experience? (Choose three.)
- A . Specific Report focused
- B . Single Channel driven
- C . Seamless
- D . Personalized
- E . Intelligent
Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?
- A . By using Sales Force Updates
- B . By using Create Proposal SSR
- C . By using Create Order
- D . By using Create Upload Order SSR
AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
- A . Manager
- B . Administrator
- C . Supervisor
- D . Agent