Avaya 33160X Avaya Workforce Engagement Support Certified Exam Online Training
Avaya 33160X Online Training
The questions for 33160X were last updated at Oct 29,2024.
- Exam Code: 33160X
- Exam Name: Avaya Workforce Engagement Support Certified Exam
- Certification Provider: Avaya
- Latest update: Oct 29,2024
What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)
- A . Replay
- B . Record
- C . Store/Archive
- D . Quality Monitor
A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager
Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)
- A . Wcapwlistener.exe
- B . ScreenRecorder.exe
- C . ScreenCapture.exe
- D . WCapW32.exe
You are analysing the IP Capture log for troubleshooting an integration recording issue.
Which statement is true about the information Included in this log?
- A . It recorded management information.
- B . It showed CTI statistics.
- C . It showed CTI metadata association.
- D . It received CTI events.
A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X.
Which upgrade path must be used?
- A . Side-by side or hardware reuse migration to R20.x
- B . Two step upgrade process, to V15.1 first, then to R20.x
- C . Side-by side upgrade to R20.x in Windows 2016
- D . In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?
- A . Enterprise Manager
- B . LoggerServerservice
- C . Dedicated network connection
- D . MDL database
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