Avaya 3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Online Training

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1. On the Avaya Aura® Experience Portal (AAEP) system that will perform voice campaigns, which three prerequisites are required on the AAEP before installing Avaya Proactive Outreach Manager (POM) software? (Choose three.)

2. Which Avaya Aura® Experience Portal component interfaces with WebLM server for licensing services

3. Which component of the MPP is a VoiceXML interpreter that communicates with the application servers to interpret the VoiceXML documents of a speech application?

4. Which two components are required to support an Avaya Aura® Experience Portal (AAEP) email application? (Choose two.)

5. Which three components are required by an Avaya Aura® Experience Portal (AAEP) server to support an application that recognizes a caller's spoken responses, assuming sufficient telephony resources are available for the AAEP? (Choose three.)

6. The Avaya Aura® Experience Portal (AAEP) system consists of which two major subsystems? (Choose two.)

7. When an email channel is added to an Avaya Aura® Experience Portal (AAEP) configuration which component interfaces with the customer's email server?

8. In Intelligent Customer Routing (ICR), on which administration page do you configure settings that were previously configured using the icrcca.properties file of the previous release?

9. Which statement about Auxiliary Experience Portal Manager (EPM) is true?

10. Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers?

11. If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?

12. Which Proactive Outreach Manager (POM) server component is used for inter-process message communication between POM components?

13. Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?

14. Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?

15. The Rule Editor designs restrictions (Rules) for agent-based campaigns. Rules are run prior to new call attempts.

Which three are valid Rule Categories? (Choose three.)

16. Which statement about Proactive Outreach Manager (POM) is true?

17. Which two statements about Infinite Campaign are true? (Choose two.)

18. What is the purpose of the Operational Database?

19. Which component in Proactive Outreach Manager (POM) is responsible for defining the rules at the address or agent level, and evaluates them before the call attempts?

20. Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?

21. In Proactive Outreach Manager (POM), which two statements about skill-based pacing are true? (Choose two.)

22. On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.

When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)

23. Proactive Outreach Manager (POM) employs the use of an Agent script editor.

Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)

24. If you need to verify the state of the Campaign Manager, Campaign Director, Agent Manager, ActiveMQ and RuleServer processes, which EPM page would you consult?

25. Which two statements about the priority of a Proactive Outreach Manager (POM) campaign are true? (Choose two.)

Campaign priority determines the media channels used by a campaign.

26. You ate installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura® Experience Portal (AAEP), in a multiple Experience Portal Manager (EPM) configuration.

On which server must the POM EPMS (POM EPM) plug-in be installed?

27. In a geographical redundant configuration for Proactive Outreach Manager (POM), zone A fails and the campaign Is taken over by zone B.

Which licenses are going to be used when running the campaign in the fail-over zone B?

28. An administrator is configuring a Proactive Outreach Manager system for integration with Workforce Optimization.

On which configuration page can this be done?

29. Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

30. What are the two ways to deliver Proactive Outreach Manager (POM) scheduled reports? (Choose two.)

31. A PostgreSQL database is being used to support Proactive Outreach Manager (POM).

The pg_hba.conf file needs to be changed so that when the system receives a connection request, it will have which property?

32. In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can "Install" on an Auxiliary EPM? (Choose two.)

33. When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

34. Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center.

Which Skill and Destination configurations are required?

35. In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)


 

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