Atlassian ACP-420 Atlassian Managing Jira Projects for Cloud Online Training
Atlassian ACP-420 Online Training
The questions for ACP-420 were last updated at Jul 20,2025.
- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Jul 20,2025
Question #71
What is necessary to configure email request types in Jira Service Management?
- A . Custom email server
- B . Default Jira notification scheme
- C . Specific email request type configuration
- D . Enhanced security settings for email
Question #72
What is the main goal of ticket deflection in the context of a knowledge base?
- A . To reduce the number of tickets by providing self-help resources
- B . To deflect blame for issues
- C . To route tickets to external agents
- D . To increase ticket response times
Question #73
Under what circumstances might an admin stop supporting a particular language?
- A . If the language is no longer widely used
- B . Due to technical issues with translation accuracy
- C . If it is no longer legally required
- D . All of the above
Question #74
What must be done to add a collaborator to a project?
- A . The collaborator must request access themselves
- B . Added by a project or Jira admin
- C . Automatically added by Jira based on their activity
- D . None of the above
Question #75
What should be done if a customer reports not receiving notifications?
- A . Check if the customer’s email is correctly listed in their profile
- B . Verify that the issue they are associated with is still active
- C . Ensure that the notification scheme includes the customer for the relevant events
- D . All of the above
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