Atlassian ACP-420 Atlassian Managing Jira Projects for Cloud Online Training
Atlassian ACP-420 Online Training
The questions for ACP-420 were last updated at Jul 18,2025.
- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Jul 18,2025
You were asked to build a queue for tickets that meet the following criteria:
– created within the last week
– ‘Time to resolution’ SLA is breached or has 4 hours remaining or less
Select the correct JQL query.
- A . created >= -1w AND "Time to resolution" = remaining("4h")
- B . created >= -1w AND "Time to resolution" <= remaining("4h")
- C . created <= -1w AND "Time to resolution" <= remaining("4h")
- D . created >= -1w AND "Time to resolution" <= remaining("4h") AND "Time to resolution" != breached()"
Valerie is working in a project created from the ITSM project template. She created an incident using an issue type, rather than a request type. Predict two effects of her decision. Choose two.)
- A . The incident will not be shown in the default ‘Open incidents’ queue.
- B . The incident cannot be upgraded to a major incident.
- C . Request participants cannot be added to the incident.
- D . The incident will not be shown in the default ‘All open tickets’ queue.
Which action can be performed as a bulk operation in the issue navigator?
- A . Change assignees
- B . Delete all issues
- C . Clone issues
- D . A and C only
Your company is preparing to implement Jira Service Management and has a list of requirements for email support in their first service project, HRSM. All of the requirements can be satisfied except for one. Identify that one requirement.
- A . Allow customers to add anyone on the web as request participants when creating HRSM tickets through email.
- B . Configure the HRSM email request type with two hidden fields; Labels and Priority.
- C . Allow any email address from acme.com to create HRSM requests but block [email protected].
- D . Allow customers to add error screenshots when creating HRSM tickets through email.
- E . Connect two custom email accounts for HRSM; one from Google and one from Microsoft.
What is the first step to update the workflow status of an issue from the queue?
- A . Select the issue
- B . Send an email to support
- C . Delete the issue and recreate it
- D . None of the above
Why would you add an article to multiple categories in a knowledge base?
- A . To confuse the reader
- B . To increase the article’s visibility
- C . To meet the system’s minimum requirements
- D . To use up extra storage
A company-managed service project has the two request types shown. Inge runs a bulk edit operation to change some issues from one request type to the other. When she views them on the customer portal, she discovers that their status changed.
Why did this happen?
- A . The request types have different workflows.
- B . The associated issue types have different workflows.
- C . The request types have different status names to show customers.
- D . The issue types have different issue security levels.
- E . The request types have different display names in the Visible fields section.
Which reporting tool is best for getting an overview of project health in JSM?
- A . Filter Results gadget
- B . Jira reports
- C . External SQL queries
- D . Custom API integrations
Where can you view all customers associated with an organization?
- A . In the project settings
- B . On the organization’s page in Jira
- C . In the global settings
- D . Customers cannot be viewed by organization
Your team dashboard has the ‘Service project report’ gadget that displays the SLA success rate for two SLAs: ‘Time to first response’ and ‘Time to resolution’. You need the gadget to display another SLA: ‘Time to close after resolution’.
What action is required to display it?
- A . Replace the gadget with the ‘Filter counts’ gadget
- B . Configure the gadget to change the date range
- C . Configure the gadget to auto refresh
- D . Add a third series to the ‘SLA success rate’ report
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