Atlassian ACP-420 Atlassian Managing Jira Projects for Cloud Online Training
Atlassian ACP-420 Online Training
The questions for ACP-420 were last updated at Jul 18,2025.
- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Jul 18,2025
How do Jira admins configure language support for the Customer Portal?
- A . By installing new plugins
- B . Through the internationalization settings in Jira
- C . Language support is automatically managed by Jira
- D . By manually translating each page
Several service projects and knowledge bases in three cloud sites (acme, boxx, casa) are connected as shown.
Which additional connection can definitely be established by the project administrator?
- A . Option A
- B . Option B
- C . Option C
- D . Option D
You must embed a widget that allows your customers to raise requests and view knowledge base articles.
Your service project has the following configurations:
– Only logged-in users can raise a request.
– The request has a single select field to pick a product.
– Customers are able to attach screenshots.
– The knowledge base allows anyone to view articles.
Identify the necessary change to enable the use of the widget.
- A . The portal must be login-free.
- B . The single select field must be a text field instead.
- C . Attaching screenshots must be disabled.
- D . Knowledge base articles must be linked to the widget.
You connected a Knowledge Base to your service project and configured it as shown:
Which statement is true?
- A . Searching the Help Center page displays all relevant articles, regardless of labels.
- B . Filling out the ‘Get IT Help’ form shows only articles with the ‘external’ label.
- C . Searching the Customer portal returns only articles with one of the configured labels.
- D . Filling out the ‘Travel Requests’ form shows articles that have only a single label, ‘travel’.
You’ve added a new issue type to a project.
How do you ensure relevant stakeholders receive notifications about it?
- A . Update the project’s notification scheme to include the new issue type
- B . Create a new notification scheme for each new issue type
- C . No action needed; new issue types use the default scheme
- D . Send manual notifications for new issue types
Which is a correct method to add request participants?
- A . By the project admin only
- B . Through a preset option on the request form
- C . Customers can add participants themselves through the portal
- D . Through a preset option on the request form and Customers can add participants themselves through the portal
The ‘Time to Assign’ SLA has a goal of 15 minutes for all issues in your project. You must configure a queue that shows tickets within 5 minutes of breaching the SLA but which have not breached it yet. Identify the correct JQL.
- A . "Time to Assign" > elapsed("6m") AND "Time to Assign" = running()
- B . "Time to Assign" < remaining("5m") AND "Time to Assign" = running()
- C . "Time to Assign" < remaining("5m") AND "Time to Assign" != breached()
- D . "Time to Assign" = elapsed("6m") AND "Time to Assign" != breached()
- E . "Time to Assign" > remaining("5m") AND "Time to Assign" = running()
How is time logged on an issue in Jira?
- A . Automatically when the issue is created
- B . Manually, by entering the time spent on the issue details page
- C . By emailing the project manager
- D . Time cannot be logged in Jira
Which scenario is ideal for using an auto-close rule for incidents after 3 days of inactivity?
- A . When incidents require immediate follow-up
- B . When the team operates in multiple time zones
- C . When customer feedback is not necessary
- D . When resolving low-priority incidents that don’t need follow-up
What is the significance of setting a project lead in Jira?
- A . They have global admin rights
- B . They are the default assignee for unassigned issues
- C . They handle all external user queries
- D . They manage the project budget
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