Atlassian ACP-420 Atlassian Managing Jira Projects for Cloud Online Training
Atlassian ACP-420 Online Training
The questions for ACP-420 were last updated at Nov 01,2025.
- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Nov 01,2025
What role can an external user have in Jira Service Management?
- A . Agent
- B . Jira Admin
- C . Reporter
- D . Project Admin
What role can an external user have in Jira Service Management?
- A . Agent
- B . Jira Admin
- C . Reporter
- D . Project Admin
What role can an external user have in Jira Service Management?
- A . Agent
- B . Jira Admin
- C . Reporter
- D . Project Admin
change status ‘Escalated’ to ‘In Progress’ when viewed by Jira users who are not agents
How many requirements can be satisfied in the workflow and only by a Jira administrator?
- A . 1
- B . 2
- C . 3
- D . 4
- E . 5
Which feature must be utilized to create a custom report in JSM?
- A . Custom fields
- B . JQL queries
- C . Project roles
- D . Automation rules
How can an admin delete a request type in Jira Service Management?
- A . From the project settings under Request Types
- B . Directly from the issue navigator
- C . Deleting is not possible; it can only be disabled
- D . By contacting Atlassian support
Who can add watchers to an issue in Jira?
- A . Only the project admin
- B . Any user with the necessary permissions
- C . Only the issue reporter
- D . Watchers can only add themselves
What is the shortcut for creating a new issue in Jira?
- A . Ctrl + N
- B . Alt + C
- C . Shift + N
- D . None of the above
Which of the following is a focus of knowledge base reports in JSM?
- A . Page views
- B . Link clicks
- C . Feedback ratings
- D . All of the above
To find issues where the first response SLA was breached, use the JQL function _______.
- A . SLABreached("First Response")
- B . SLA("First Response") > 0
- C . SLAExceeded("First Response")
- D . SLADuration("First Response")
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