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Apple Apple Device Support Apple Device Support Exam (SUP-2024) Online Training

Question #1

ACME, Inc.’s administrators are planning to switch to an eSIM exclusive environment. Users are upgrading their iPhone with models that support ONLY eSIM.

Which feature MUST ACME’S carrier support so that users can seamlessly continue to use their lines with eSIM-only iPhone models?

  • A . eSIM Plan Transfer
  • B . eSIM Quick Transfer
  • C . eSIM Convert
  • D . eSIM Carrier Transfer

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Correct Answer: B
Question #2

Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

  • A . Message Viewer
  • B . Network Diagnostics
  • C . Wireless Diagnostics
  • D . Connection Doctor

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Correct Answer: D
Question #3

Where should you go in macOS to limit AirPlay Receiver ONLY to devices signed in to your Apple ID?

  • A . Go to System Settings > General > AirDrop & Handoff, then select Current User for the "Allow AirPlay for" option.
  • B . Open the AirPlay app from the Utilities folder, then select Current User for the "Allow AirPlay for" option.
  • C . Go to System Settings > Privacy & Security, then select Apple ID for the "Allow AirPlay for" option.
  • D . Go to System Settings, then select Apple ID for the "Allow AirPlay for" option in the Sharing settings.

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Correct Answer: A
Question #4

How should you schedule an email to send in Mail on iPhone?

  • A . Tap Settings > Mail > Schedule and configure the send date and time.
  • B . Touch and hold the mail body and configure the send date and time.
  • C . Touch and hold the send button and set the send date and time.
  • D . Tap the calendar icon in the mail menu bar and configure the send date and time.

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Correct Answer: C
Question #5

How many incorrect password attempts does a Managed Apple ID allow before you’re locked out of the account?

  • A . Seven
  • B . Five
  • C . Three
  • D . Ten

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Correct Answer: B
Question #6

Which Wi-Fi authentication settings does Apple recommend for better security for Wi-Fi routers and access points?

  • A . WPA3 Personal or WPA Personal
  • B . WPA3 Personal or WPA/WPA2
  • C . WPA3 Personal or WPA2/WPA3 Transitional
  • D . WPA2/WPA3 Transitional or WEP Transitional Security Network

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Correct Answer: C
Question #7

Which feature allows you to share your screen during a FaceTime Call?

  • A . Stage Manager
  • B . SideCar
  • C . SharePlay
  • D . AirPlay Receiver

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Correct Answer: C
Question #8

Which IP address might indicate a DHCP issue?

  • A . 10.0.1.17
  • B . 169.254.47.72
  • C . 192.168.17.12
  • D . 172.27.13.47

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Correct Answer: B
Question #9

What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

  • A . The password hasn’t been updated in the last 90 days.
  • B . The password is reused on another website.
  • C . The password appeared in a data leak.
  • D . It’s a commonly used password or it’s easily guessed.
  • E . You have multiple or duplicate passwords listed for the website.

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Correct Answer: B, C, D
Question #10

HOTSPOT

Select the setting in the sidebar that you should use to turn on Find My on your Mac.

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Correct Answer:

Explanation:

Turn on Find My Mac in iCloud settings so you can locate, lock, or erase your Mac.

On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.



Click iCloud on the right, then click Find My Mac.

https://support.apple.com/guide/findmy-mac/set-up-fmm53101237/mac


Question #11

Which two types of Activation Lock are available to organizations?

  • A . Individual-linked
  • B . Device-linked
  • C . User-linked
  • D . Personal
  • E . Organization

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Correct Answer: B, E
Question #12

Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?

  • A . Restore
  • B . Revive
  • C . Update
  • D . Erase all Content and Settings

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Correct Answer: B
Question #13

DRAG DROP

Match the Apple Configurator actions on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

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Correct Answer:


Question #14

What happens when you restore a Mac with Apple silicon with Apple Configurator?

  • A . It updates the firmware and recoveryOS, and erases and installs macOS.
  • B . It restores the system state from before a corrupted battery drain.
  • C . It recovers data from a Time Machine snapshot on the internal storage.
  • D . It forces the Mac to perform any pending software updates.

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Correct Answer: A
Question #15

Which setting should you check to find out if ACME manages her iPhone?

  • A . Privacy & Security > Device Management
  • B . Control Center > Device Profile
  • C . General > Software Update
  • D . General > VPN & Device Management
  • E . General > Profile & Device Management

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Correct Answer: D
Question #16

HOTSPOT

Select the setting in the sidebar that you should use to automatically keep your Mac up to date.

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Correct Answer:

Explanation:

Set your Mac to check for software updates automatically

On your Mac, choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)

Click Software Update on the right. …

To set update options, click the Info button for Automatic updates, then do any of the following: …

Click Done.

https://support.apple.com/guide/mac-help/keep-your-mac-up-to-date-mchlpx1065/mac


Question #17

Which disk format should you use to create a bootable macOS installer that includes macOS Recovery

on an external storage device?

  • A . APFS (Encrypted)
  • B . Mac OS Extended (Encrypted)
  • C . APFS
  • D . MacOS Extended

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Correct Answer: C
Question #18

Scenario

ACME, Inc. suffered a power loss while you were upgrading to a major version of macOS on your Mac Studio. The Mac now shows only a black screen. You tried to revive the computer using Apple Configurator for Mac, but the revive was unsuccessful.

Which Apple Configurator action should you try next on your Mac Studio?

  • A . Erase All Content and Settings
  • B . Update
  • C . Revive Device
  • D . Prepare
  • E . Restore

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Correct Answer: E
Question #19

ACME, Inc. wants all users to see mounted servers in the Finder by default.

Which terminal command should you use to modify the Finder preferences to display mounted servers?

  • A . defaults read com.apple.finder ShowMountedServersOnDesktop true
  • B . defaults cat com.apple.finder ShowMountedServersOnDesktop true
  • C . defaults write com.apple.finder ShowMountedServersOnDesktop true
  • D . defaults append ShowMountedServersOnDesktop com.apple.finder true

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Correct Answer: C
Question #20

You’re reviewing the manual page for the defaults command in Terminal.

What should you do to exit a manual page in the Terminal window?

  • A . Press the Esc key
  • B . Press the Control-X keys
  • C . Type Exit and Press the Return key
  • D . Press the Q key

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Correct Answer: D

Question #21

What are two features of two-factor authentication for a personal Apple ID?

  • A . It uses a four-digit passcode to access a user’s account.
  • B . It ensures that only the account’s owner can access the account.
  • C . It requires a special app on the trusted device.
  • D . It doesn’t require the Apple ID password.
  • E . It can be accessed on trusted devices.

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Correct Answer: B, E
Question #22

Which device can you use to unlock your Mac computer’s screen saver and approve authentication requests from macOS and other apps?

  • A . HomePod
  • B . iPhone
  • C . iPad
  • D . Apple Watch

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Correct Answer: D
Question #23

You’re ready to transfer a sysdiagnose from your iPad to your Mac.

Where in System Settings can you locate the log file on iPad?

  • A . Logging > Debug Logging
  • B . General > Analytics & Improvements > Analytics Data
  • C . Privacy & Security > Analytics & Improvements > Analytics Data
  • D . Analytics > Analytics Data

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Correct Answer: C
Question #24

You’re experiencing odd behavior with a Custom App on your iPad.

How should you gather information about the app issue?

  • A . Turn on debug logging.
  • B . Open Apple Configurator for iPhone and run diagnostics.
  • C . Turn on advanced analytics.
  • D . Gather a sysdiagnose.

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Correct Answer: D
Question #25

Which folders normally appear at the root level of the storage volume in the Finder on a Mac?

  • A . Applications, Documents, System, and Users
  • B . Library, Network, System, and Volumes
  • C . Documents, Library, System, and Users
  • D . Applications, Library, System, and Users

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Correct Answer: D
Question #26

How many days do you have to recover deleted files from iCIoud Drive?

  • A . 15
  • B . 45
  • C . 60
  • D . 30

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Correct Answer: D
Question #27

ACME, Inc. wants to ensure that iPhone and iPad backups created with Apple Configurator on a Mac are encrypted and protected with a password.

Which action in Apple Configurator should you select to create password encrypted backups?

  • A . Actions > Prepare, then select Encrypt Backups
  • B . Actions > Apply > Backup Password
  • C . Actions > Advanced > Encrypt
  • D . Actions > Advanced > Enable Encrypted Backups

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Correct Answer: A
Question #28

You are using Apple Configurator for Mac to restore an iPad backup and notice that the restore

process is taking longer than you expect.

Which menu option should you choose to see current activity in Apple Configurator?

  • A . View > Activity
  • B . View > Show Status Bar
  • C . Actions > Open Activity
  • D . Window > Activity

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Correct Answer: D
Question #29

Which four storage formats can the Files app read and write to on iPhone and iPad devices?

  • A . MS-DOS (FAT)
  • B . Mac OS Extended (HFS+)
  • C . NTFS
  • D . APFS
  • E . ExFAT
  • F . ZFS

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Correct Answer: A, B, D, E
Question #30

HOTSPOT

Scenario

Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.

Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.

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Correct Answer:


Question #31

Scenario

You would like to access files stored in iCIoud Drive on your Windows PC at work.

What should you do to access these files on your PC?

  • A . Download iCIoud Drive from the Windows App Store and set it up using your Apple ID.
  • B . Download iCIoud for Windows and set it up with your Apple ID.
  • C . Copy the content of iCIoud Drive from your Mac to an external drive, and connect the external drive to your Windows PC.

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Correct Answer: B
Question #32

Which App Store app should you use to reset your Apple ID password when you use a friend’s or family member’s iPhone or iPad?

  • A . Apple ID Manager
  • B . Apple Reset
  • C . Apple ID Support
  • D . Apple Support

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Correct Answer: D
Question #33

HOTSPOT

Select the setting in the sidebar that you should use to delete a user on your Mac.

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Correct Answer:

Explanation:

https://support.apple.com/guide/mac-help/delete-a-user-or-group-mchlp1557/mac#:~:text=On%20your%20Mac%2C%20choose%20Apple,may%20need%20to%20scroll%20down.)&text=Click%20the%20Info%20button%20next,you%20can’t%20select%20them.

On your Mac, choose Apple menu > System Settings, then click Users & Groups in the sidebar. (You may need to scroll down.) Click the Info button next to the user or group you want to delete, then click Delete User or Delete Group. Note: If a user is logged in to this Mac now, you can’t select them.


Question #34

DRAG DROP

Match the user types on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

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Correct Answer:


Question #35

How do you view log messages grouped by activity in Console on a Mac?

  • A . Click the Activities button in the Console toolbar.
  • B . Control-click the process window and select Group by Activity.
  • C . Add: activity to a search string in the Console search field.

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Correct Answer: A
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