Which of the following network troubleshooting methodology steps should Joe have performed FIRST?

A technician, Joe, visits a site that has reported a network down emergency. He immediately reboots the switches and the router since the network is down.

Which of the following network troubleshooting methodology steps should Joe have performed FIRST?
A . Determine if anything has changed
B . Once a theory is confirmed determine the next step is to resolve the problem
C . Implement the solution or escalate as necessary
D . Question the obvious

View Answer

Answer: A