To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?

exams 500-440 500-440 exam 0 Comments

To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?
A . route pattern
B . agent IP phone
C . CTI route point
D . translation pattern
E . translation route

Answer: C