What should the technician instruct the user to do first?

A user’s Windows 10 PC is experiencing frequent system crashes and blue screen errors. The user needs to perform diagnostic tests to identify the issue.

What should the technician instruct the user to do first?
A . Reinstall the operating system
B . Boot the PC into Safe Mode
C . Replace the PC’s hard drive
D . Update the PC’s BIOS

View Answer

Answer: B

Explanation:

Correct Answer. B. Boot the PC into Safe Mode Booting into Safe Mode is an effective first step for troubleshooting frequent crashes and errors as it loads Windows with a minimal set of drivers and software, allowing the user to determine if the issue is software-related.

Option A is incorrect because reinstalling the operating system is too drastic for an initial troubleshooting step Option C is incorrect because replacing hardware components should only be considered after software causes have been ruled out Option D is incorrect because a BIOS update, while important, should not be performed as a first step in troubleshooting system stability issues