Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.

Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.
A . Entitlement
B . Empowerment
C . Endowment
D . Endorsement

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Answer: B

Explanation:

Empowerment enables some decision-making to be at the ‘lowest level’ of the organisation, often creating enhanced levels of customer and job satisfaction. Empowerment can sometimes include small-scale authority to commit modest funds. Empowerment can enable staff to ‘own’ a problem.

The other terms shown are not relevant.