What impact will these additional touch points have on the process?

A company wants to deploy services in a new cloud infrastructure. The cloud architect is helping the company design services and realizes that the company is having trouble because of a legacy, organizational structure. The company is introducing multiple touch points into the service delivery process.

What impact will these additional touch points have on the process?
A . Increase in the number of APIs.
B . Increase in service catalog deployments
C . Delays in service delivery
D . Delays in metric collection

Answer: D