What did the architect observe that may have led to this concern?

A cloud architect is helping a company with a new service design process. The architect is concerned that the company may see delays in problem resolution that can impact customer satisfaction.

What did the architect observe that may have led to this concern?
A . Virtual, service-centric IT organizational structure
B . Single private cloud deployment for services
C . Siloed, domain-centric IT organization structure
D . Decreased number of touch points

Answer: B