What should a developer use to satisfy this requirement?

Cloud kicks has a multi-screen flow that its call center agents use when handling inbound service desk calls.

At one of the steps in the flow, the agents should be presented with a list of order numbers and dates that are retrieved from an external order management system in real time and displayed on the screen.

What should a developer use to satisfy this requirement?
A . An Apex controller
B . An Apex REST class
C . An outbound message
D . An invocable method

View Answer

Answer: B