Which two automation tools should a developer recommend to meet these business requirements?

Universal Container uses Service Cloud with a custom field, stage_c, on the Case object. Management wants to send a follow-up email reminder 6 hours after the stage_c field is set to ‘’; Waiting on customer’’ The …. Administrator wants to ensure the solution used is bulk safe.

Which two automation tools should a developer recommend to meet these business requirements? Choose 2 answers
A . Scheduled Flow
B . Einstein Next Best Action
C . Record_Triggered Flow
D . Process Builder

View Answer

Answer: A, C