How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.
A . Manually by performing a customer identification via Agent Desktop
B . Manually by navigating into the Customer Hub app from the menu
C . Automatically when an incoming phone call from a known customer is accepted
D . Automatically when there is an incoming phone call

Answer: A, C