Which three documents does Avaya expect customers/partners to have filled out before contacting support?

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Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.

Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)
A . Problem Clarification
B . Cause
C . Knowledge Management
D . Details/Findings
E . Problem Statement

Answer: A,C,E