To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

exams 500-444 V1 500-444 exam 0 Comments

To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
A . CTI route point
B . Agent IP phone
C . Route pattern
D . Translation pattern

Answer: A