Which workflow should you use?

You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC).

You need to ensure that VoC survey responses trigger an escalation in support.

Which workflow should you use?
A . VoC C Process Survey Response
B . VoC C Close Survey Activity
C . VoC C Process NPS Response
D . VoC C Process Face Response

View Answer

Answer: A

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plan-survey