For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.
A . Customer feedback management
B . Mobile service execution
C . Workforce management
D . Ticket and case creation

Answer: B, C