Which of the following steps should the technician take NEXT?

A technician has spent hours trying to resolve a computer issue for the company’s Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible.

Which of the following steps should the technician take NEXT?
A . Continue researching the issue
B. Repeat the iterative processes
C. Inform the CEO the repair will take a couple of weeks
D. Escalate the ticket

View Answer

Answer: D

Explanation:

The technician should escalate the ticket to ensure that the CEO’s device is returned as soon as possible1