In which two ways does Salesforce Flow for Service help customer service agent?

In which two ways does Salesforce Flow for Service help customer service agent?
A . It shows a checklist that agents can print.
B. It allows an agent to pen a record and seamlessly resume a customer conversion.
C. It uses flows and quick action to walk agents through customer engagement.
D. It helps an experienced agent show a new agent what to do.

Answer: B,C