Which elicitation technique should the BA use?

The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.

Which elicitation technique should the BA use?
A . journey Mapping
B . Survey /Questionnaire
C . Focus Groups

Answer: A