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Yearly Archives - 2021

CORRECT TEXT

CORRECT TEXT You are a functional consultant for Contoso Entertainment System USA (USMF). USMF plans to implement a new manufacturing department that will be based in Australia. You need to create a draft account structure for the new department. The account structure must use the same account structure as a...

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Which two metrics can be used to assess the success of the new workforce management system?

A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. Which two metrics can be used to assess the success of the...

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