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Yearly Archives - 2021

31Dec

Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times?

Universal Containers Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times . Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answersA . Configure Assignment Rules based on Case...

By Service Cloud Consultant0 Comments
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31Dec

How can you achieve this?

You want to configure that only complete sales documents can be saved . How can you achieve this?A . In the configuration of all schedule line categories used, you set the flag Dialog Message for Incompletion.B . You assign an incompleteness procedure to all schedule line categories used in sales.C...

By C_TS462_20200 Comments
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31Dec

How is this policy configured?

Refer to the exhibit. An administrator is configuring a policy in addition to an existing hub-and-spoke policy for two sites that should directly communicate with each other . How is this policy configured?A . hub-and-spokeB . meshC . import existing topologyD . custom control (route and TLOC)View AnswerAnswer: D Explanation:...

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31Dec

What should you do?

You are a Dynamics 365 Finance developer. You create a key performance indicator (KPI) that will enable users to be able to see the total sales per region. You create a tile named SalesRegion and link the KPI to the tile. You need to ensure that users can view this...

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31Dec

What should you recommend?

You need to recommend a solution for the public folders that supports the planned changes and meets the technical requirements. What should you recommend?A . Microsoft SharePoint site mailboxesB . Office 365 groupsC . Resource mailboxesD . Public folder replicasView AnswerAnswer: B Explanation: References: https://docs.microsoft.com/en-us/exchange/collaboration/public-folders/migrate-to-office-365-groups?view=exchserver-2019

By MS-2030 Comments
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31Dec

Which of the following conditions must be met for a static route to be active in the routing table? (Choose three.)

Which of the following conditions must be met for a static route to be active in the routing table? (Choose three.)A . The next-hop IP address is up.B . There is no other route, to the same destination, with a higher distance.C . The link health monitor (if configured) is...

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31Dec

What should you do?

You need to implement a solution to support the planned changes for the helpdesk users. What should you do?A . Assign the Recipient Policies role to the helpdesk users and a default management scopeB . Assign the Mail Recipients role to the helpdesk users and use a default management scopeC...

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31Dec

What should you do?

You have a Microsoft Exchange Server 2019 hybrid deployment. You migrate public folders from on-premises to Exchange Online by using the batch migration process. After the batch migration completes, additional public folders are created on-premises. You need to migrate the new on-premises public folders to Exchange Online. What should you...

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